Help Wizard

Step 1


Family Account disabled due to location issue

Family Account disabled due to location issue


Family Subscription 




iPhone 8 

Operating System

(iOS 10, emui) 


My Question or Issue

My dad, sister and I have been kicked out of the Family Plan my mom set up for all of us. When we try to sign up for it again using a different invitation link we still can't access the plan. In a previous email in my sister Spotify mentioned that they can't verify my location. Please help. 

1 Reply

Hey @AyaJaff,


Thanks for reaching out.

Can you please post a screenshot of the email that your sister has received? 🙂

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