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Family Account - how to close it

Family Account - how to close it

Hey, we do have a family account, the master user is still using my credit card. Now I would like to cancel the account (I'm only a member), so how could I do it? With the master user I'm not in touch anymore, but she has my credit card data. Now are we also not living at the same address. Could anyone help me please?

1 Reply

Hey @Niwi1, thanks for reaching out to the Community!

There isn't a way to cancel the Premium Family plan as a member. An option would be to contact the Premium Family plan owner, but it sounds like you're no longer in touch with them. The other alternative would be to get in touch with your credit card company and get a new card. 


For your reference, here's more information about how the Premium Family plan works.

I hope this clears things up. I'll be here if you need a hand with anything else!

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