Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hi. I have a family account. But every time my wife wants to listen to Spotify on the road and me at the same time either at home or somewhere else, one of the accounts gets paused. This is quite irritating, because I thought this is the whole idea about a family account. Is there something I am doing wrong? Thank you.
Solved! Go to Solution.
I'd recommend making sure that all family members are logged into their own Spotify accounts.
It's possible that you're not able to listen to music at the same time because you are all logged into the same account in the app.
Thanks, and let me know how it goes 🙂