Help Wizard

Step 1


Family Duo Adress Issue

Family Duo Adress Issue


Family Duo





Operating System

Windows 10


My Question or Issue

Meu endereço não aparece na busca de endereço. Tentei colocar qualquer tipo de informação, mas mesmo assim não é possível encontrar nada nem mesmo próximo ao meu endereço. Como devo proceder? Estou pagando a muito tempo e minha esposa agora me avisou que ela não usa o plano premium dela.


3 Replies

Hey there @jeanpalmas


Thanks for reaching out here 🙂 Hope you don't mind us replying in English, as it's the Community's official language.


This is odd. Can you confirm if you've already tried selecting your building, street name, or a close public space or building? Are you still unable to find it?


Keep us posted on how it goes.

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Hi, good afternoon.

First of all, sorry taking long to answer i had my kid with a flu. No
problem, i can talk in english too. Well, i've tried to select any building
or street that is close to my address [Moderator edit] And Yes, i still can't
find my address in there. Tryed a few minutes ago. Thanks for the attention.

Hi there @jeanpalmas,


Thank you for your reply and confirmation.


We suggest that you try from an private/incognito window to see if it works better.


Let us know how it goes.

Take care!

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