Family Member Unable to Use Invite Link

[ChaCha8]

This is really frustrating.  My family member has not been able to accept the invitation link and we've been at it for close to an hour.  It shouldn't be this hard.  We get as far as him having to fill out his name and address information and then it just says. "ooops....

[Luke · Accepted solution]

Hey @ChaCha8,

have you tried to use an incognito tab, clear the cookies of your browser and use another browser or device?

When this doesn't work, you should try to use another internet connection (e.g. cellular data instead of WiFi).

Have a nice day!

LK608