Help Wizard

Step 1


Family Members don’t receive the invite

Family Members don’t receive the invite


Premium family 

Country Netherlands



(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


Hi there,


i have a family account but my daughters don’t receive the invite on their Hotmail account. Tried it several times, removed the invite, tried again. Looked in the spam box but no invite. Can you help me out?


1 Reply

Hey @coltrane74, I'll be happy to help you.


Could you try sending them another invite using a different browser or incognito mode? If that doesn't help, could you try using a different valid email address?

Let me know how this goes 🙂 

Billy-JSpotify Star
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