Family Plan None of my family members can register Wrong Address

[2v3inbooo0kzgaa]

 Plan

Family

Country
Actually Italy, but it shows Germany (I'm German)

My Question or Issue

I subscribed any payed for a Family Plan for my whole family. PROBLEM: None of them can register their accounts. It always says that the address is wrong.

What can I do, as we spend half of our Saturday trying to solve the problem! Please help. Don't understand why Spotify makes it so difficult! 

I only found strange answers so far online …that one needs to cancel the current account and set up a new one. I actually tried that, but it takes me back to the old one. If I register would with a new email and set up the family plan, won't I have to pay again??

Please help. THANK YOU!!

[Bittencourt]

Hi @2v3inbooo0kzgaa, thanks for writing.

Sometimes the information once given to Spotify (regarding the users’ addresses) don’t match the ones they have. The data might be incorrect, incomplete or outdated, hence the removal of some users.

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. One is filling out the online contact form.

Another great way is to reach Spotify via Twitter - just send them a Direct Message @SpotifyCares.

You can also use the Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.

Let me know if this helps!