Family Plan Removal - Address Verification

[zilai]

Recently, I was removed from the family plan I have been in for years without notice. After me and my family plan owner dug through our emails, we discovered it was due to an address verification issue. After adding my address to my account, I learned I can't rejoin for 12 months, which seems unfair given I wasn't notified properly. Notifications weren't sent through the Spotify app, only via email, which can be easily overlooked especially when using a secondary email as many of us do.

I'd like to request assistance with rejoining my family plan as creating a new account would mean losing years of history.  Additionally, I suggest reviewing the verification process to include in-app notifications for better visibility, especially when users have been paying for your services for years. For something with such long term consequences, it is unreasonable to not even incorporate a grace period after being forcibly removed from the plan.

[ArtofMrD]

Contacted CS, went through AI to talk to a support agent. They removed the soft lock on my wife's account.
Suggesting using the com' before going to CS for this issue didn't help. 

[venarse]

Hi There

My husband was kicked out of my Family Premium account because he didnt see Spotify's email to update the address (we had moved from the Netherlands to the UAE, and I updated my address on Spotify).

Is there someone who can help link his account up?

Thanks,
Venus

[#4]

I was moved over to a free plan because Spotify could not confirm my address.