Family Plan Subscriptions

[xtrabite]

Hi there,

I have subscribed to the Family Plan and send invite links to my family member and we registered with the same address information but why after a month their subscriptions cancelled ?

They received an email to validate their information and address but still cancelled.

I need to send the invite links again but after a month same thing happen again.

Im frustrated with this problem.

[Jemi]

Hey @xtrabite,

In this case, it would be best if you contacted our support team for further investigation. You'll find the link to them here.

Let us know if there's anything else 🙂