Family Plan address cannot be found

[victorino]

Already input similar address as per listed in the Family Plan but somehow Spotify cant find the listed location

[sAmpho]

I am trying to add my duo partner to my duo partner to my subscription. But failing due to my original address is not showing in google suggested map/address. 

[#3]

I have set up for a family account but when my son tried to enter our address it kept saying it is not listed

[owensiu1002]

Plan

Premium

Country

HK

Operating System

IOS/Mac OS

My Question or Issue

I was asked to verify my family address and I was facing a few issues:

1. Unable to use autocomplete with exact address, no result found

2. Unable to verify address with the closest address provided from autocomplete dropdown, got ADDRESS_MISMATCH error

3. Unable to verify the address with exact full address, got some random error saying service unavailable

At the end of the day, I get verified by sending a POST API myself with the exact address and placeId provided by autocomplete… that’s obvious not a good ux

Can we keep autocomplete for placeId and add another field for full address for the retry page? So people still have a chance to call your reverify-address/…

[tjdub1]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I'm trying to add my daughter to my family plan and it's not recognizing my address. I've double checked that it's accurate in my account and tried multiple times adding to my daughters account. Can anyone help? 

[Wesitos09]

Si está activo mi plan el problema es que cuando pongo mi dirección no me deja ase nada mentira error entonces para que ofreces planes si no los puede usar uno 

[Drexxe]

So basically there is no solution for this? Why? 

[#8]

I have invited my husband to join the family plan but the system can't find our address when I search for it. "find nearest address" option won't work as it wouldn't match mine. Maddening! Please help!

[Law13]

Para crear mi familia o agregar miembros es necesario agregar la direccion, la direccion que tengo no aparece en lista entonces opte por cambiarla pero no aparece ninguna referencia cercana o incluso algun punto en todo el pais.

[yannickhaeck]

Plan

Premium

Country

Canada

Device

iPhone 11

My Question or Issue

I am trying to join a family plan. But on the address confirmation page, I cannot find our address in Montreal, Canada. Without this, I cannot join the family plan. What can I do?

[rolfenstein_]

Plan

Free/Premium

Country: UK

Device

Chromebook / Pixel 7

Operating System

Android 

My Question or Issue

I have sent a link to a family member to invite them to my premium family plan however the address verification utility is unable to verify any aspect of my address. How do I resolve this?