Family Plan ended, same account bought a new one but no-one can join

[farhan-zagloel]

Plan

Free/Premium

Country

N/A

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

My 12-month Family Plan just ended, after the SAME account re-bought the SAME plan, the SAME people that joined before can't join, and it says they have to join someone else's plan every 12-MONTHS 

[Maxim]

Hey @farhan-zagloel ,

Thanks for reaching out.

The specific error message the people you invited are seeing doesn't appear by mistake, so the only plausible reason is that you've indeed used a different account to subscribe to Premium Family. 🙂

If you believe that it's the same account as before, feel free to reach out to Support at https://www.spotify.com/about-us/contact/, as they'll be able to take a look at your account and check if that's actually the case.

Hope this helps!