Family Plan rest to Premium

[Kat76]

We have been on the family plan for a while now and it has automatically reset to premium so my kids can't use their accounts. I am subscribing again but why did this happen?

Country

Australia

[Jeremy]

Hi @Kat76,

Thank you for reaching out to the Community.

To investigate this further we need to check what happen backstage. Since we're not able to do that directly from our end we recommend that you contact our customer support here so that they can have a closer look.

Let us know if we can help you with anything else 🙂

Take care!