Family Plan was Downgraded

[Ovyone]

Premium/Premium family 

Country Canada 

Device

Note Ultra 20 Plus, IPhone 11, Windows 10

My Question or Issue

Hi, I was asked to update my credit card information on the Android app after my son told me his account is no longer working. We were on a Spotify family plan. It then switched me to a single premium account and I can't switch back to family. Error is "Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored payment method." I have a credit card on file. What's the issue?

Can someone please assist?

Regards, 

Ovyone

[Ovyone]

• I was able to switch to family using my Windows 10 pc. Very strange.
•  

[raedbaca]

i have the same problem but nothing works so far

[Ovyone]

What happens when you attempt to switch back to family plan via the browser on a PC? I also had to re-add all of my family after switching back.