Family Plan

[crissand17]

Plan

Premium

Country

 SPAIN

Device

HP Pavilion laptop

Operating System

Windows 10

My Question or Issue

 Hi everyone,

My flatmate can't get the FamilyPlan. She is now living with me (I invited her to the Fam. Plan last month, when I started the subscription). We have the contract that she is living here from last year and will keep living here until next year. Also, her uncle will live here sharing a room with her. However, we don't understand why are her uncle and she denied and deleted from the plan. Please, can you help us? Thanks in advance,

Cris

[Nico]

Hey @crissand17! Welcome to the Spotify Community. ^^

That doesn't sound cool.

Have you all typed in the same correct address?

Let me know how it goes! ^^ 

Peace

[crissand17]

Hi, Nico! Yup... She knows the adress haha 🙂 I've just resent the invitation and I will remind the adress to them. Anyway, I hope this time it's going to be ok. If not, What should I do? 

[Nico]

@crissand17

If that still not helps, ask them to use a different browser or clearing their browser cache/cookies! 🙂

Peace