Family Plan

[CesarBustios]

Plan

Premium

Country

Perú

Operating System

(iOS, Android)

My Question or Issue

My wife has been removed from my Family Plan and we obviously live in the same place. My sister in law who also lives with us wasn't removed from the plan. I sent the invite again but she can't activate her account, it says that she has to live in the same place. 

[Billy-J]

Hey @CesarBustios,

Thanks for reaching out 🙂

I moved your message to the correct help board in case others need help too.

Can you make sure that her account details are up to date? If you already did, please send me a screenshot of the error messages being shown (make sure to hide sensitive info when posting to the community).

Let me know how this goes.

[CesarBustios]

Hey Billy,

It's basically a red box message saying that it was not possible to join the Family Plan, it's a form my wife is filling with the name and address. Maybe I need to update my current address but I can't find that option in my account. What can I do?

Thanks for the help,

Cesar

[Billy-J]

Hey @CesarBustios,

Thanks for getting back to me 🙂 

In this case, could you follow these steps: 

• Ask your wife to try this again using incognito mode
• If you don't remember the address you used to sign up for Premium for Family, you can contact Customer Support.

Let me know how this goes 🙂