Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Android Base Cell Phones, Laptops
My Question or Issue
I have upgraded my premium account to a family premium so that my sisters who live in the same adress as I am, can use Spotify. I send them an invitation and they were using it without a problem until a few days ago. However, they were removed from family premium and downgraded to free accounts without any reason shown. I tried to send them new invitation and when they try to accept it, it replied : you can not participate in this account. I thought about cancelling my family premium and open a new account, however it says one can only participate in one family premium in 12 months, which means my sisters will not be able to use it anyway. So my questions are :
Why does Spotify have a family premium membership, if it can not even properly provide the service for its users?
How do I fix this problem?
To whom or where should I send an e-mail about the subject so that they know there might be others suffering from the same problem?
Thank you in advance