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Family Premium is now Free

Family Premium is now Free

 

Plan

Family Premium

Country

Netherlands

 

Device

Iphone 7, Iphone 5s, Laptop

Operating System

IOS 12, Windows 10

 

My Question or Issue

Hi,

We've been using Family Premium for about 10 months now. Always without any problems. When I fired up Spotify this morning my account was transferred to Spotify Free. I payed three days ago but every Family account is now switched to Free. How can I get my Spotify back? We all live on the same address so that can't be the problem.

Reply
1 Reply

Hi @BlueTapir, thanks for writing!

 

Just to confirm, when you click on the link bellow, does your account show as Free or Premium?

 

https://www.spotify.com/account/overview/

 

I'm asking this because you could also be logging in a second account. Please let me know so we can get further with this 🙂

BittencourtSpotify Star
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