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My Question or Issue
I purchased a family plan, my family was added to it and now they're back to Free and they can't accept the new invites I send them.
Please review what's the problem. Thanks.
By the way, it's not intuitive at all to create a question in this page. I spent a good amount of time scrolling through different questions, ideas and other irrelevant content. Then the mandatory label when trying to submit this post...as a customer this isn't friendly at all.
Solved! Go to Solution.
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Hey Guido, based on William's comments in the chat it looks like this was resolved by doing something I couldn't do on my own or reading other members on this forum. He changed something, I'm not sure what, and the issue was resolved afterwards. I wish I could have changed that myself, I assure you.
The page's design, by the way, made me read even more than I wanted to, looping me in circles while I was trying to find a) something valuable and b) some way to post my own message. I failed on both for a good while but I did read my bit in the meantime. Then I did additional reading while trying to find another contact methods until I found the live chat, can't even say where I found it. The site might need a redesign to make it more user friendly, just my 2 cents.
If others experiencing similar issues and paying for their features do see my post I hope they enjoy the gifs and, if they managed to read this far, I'd suggest them to not post in the community and try to reach out directly via live chat, if they manage to find the way.
That said, thanks for you message and have a great day, too.
I have the same problem!!! How can I fix it or where can I find the live chat???
Thanks for posting and welcome to the Community!
Just to confirm, do you see the same error message when you try to re-invite your family members?
If you haven't already, we'd suggest giving it a try and resending the invites to them. Once they receive them, you can ask them to follow these steps in an incognito/private window:
Let us know how you get on 🙂
Hey there @juanccrispin,
Thanks for keeping us in the loop 🙂
Glad to hear all's working as it should now!
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