Family Problem

[2i1b_1os-cmdx]

I have family plan i added my brother, First he used the premium . Next day he dropped from premium i added again but it doesnt working i couldnt added him.he wrote the adress etc. But cant join ... 😞 Help pls 

Murat Can Karahan

Plan

Ffamily

Country

 TR

Device

İOS AND AROİD

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Billy-J]

Hey @2i1b_1os-cmdx, welcome to the community. 

Hope you’re doing great!

In this case, here are some things to check first:

• If you’re accepting the invite on the same device it was sent from, make sure the owner who sent the invite has logged out of their account page first.
• If you didn’t receive an email with the link, be sure to check your junk/spam folders.

Still not working? Try resending the invite:

Note: Only plan owners can send invites. If you’re trying to join a plan, you need to ask the owner to complete these steps.

1. Go to your Premium for Family account page and select the member you want to re-invite.
2. Click RESEND INVITE.
3. If that doesn’t work, click CANCEL INVITEand re-invite the member by clicking SEND INVITE, and re-entering their details.

Let me know how this goes!

[2i1b_1os-cmdx]

##- web tried resend link 3-4 times. He is my brother... His room near my
room. When he finish the invite form and press join button. Erroring "bir
hata oluştu" (means there is an error) -##

[Billy-J]

@2i1b_1os-cmdx,

Could you try this using another browser, or incognito mode? If that doesn’t help, try sending the invite to another email address. 

Let me know how this goes!