Family access for my daughter

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Family access for my daughter

1124607635
Casual Listener

Plan

Premium Family

Country

France

 

My Question or Issue

I deleted by mistake my daughter from my family account and now I can't add her back into our family. Can this be resolved?

 

3 Replies

Billy-J
Rock Star 24
Rock Star 24

Hey @1124607635, thanks for reaching out to the Community!

 

What happens when you try to invite her back to the plan? Can you send me a screenshot of what you're seeing so I can take a look? Make sure to hide sensitive info when posting to the Community.

 

Keep me posted. 

Billy-JRock Star 24
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1124607635
Casual Listener
Hi.

I don’t find a link to invite her back. Could that be that we can only do
1 change per year on the family account?

Billy-J
Rock Star 24
Rock Star 24

Hey @1124607635

 

Yes that's correct - you can only switch plans once in a 12 month period. However, if she was removed from your plan she should be able to join back to the one she just left.

 

Does the error message talk about the 12 month limit? If you're still able to send a screenshot, that'd be great!

 

Thanks.

Billy-JRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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