Family access for my daughter

[1124607635]

Plan

Premium Family

Country

France

My Question or Issue

I deleted by mistake my daughter from my family account and now I can't add her back into our family. Can this be resolved?

[Billy-J]

Hey @1124607635, thanks for reaching out to the Community!

What happens when you try to invite her back to the plan? Can you send me a screenshot of what you're seeing so I can take a look? Make sure to hide sensitive info when posting to the Community.

Keep me posted. 

[1124607635]

Hi.

I don’t find a link to invite her back. Could that be that we can only do
1 change per year on the family account?

[Billy-J]

Hey @1124607635, 

Yes that's correct - you can only switch plans once in a 12 month period. However, if she was removed from your plan she should be able to join back to the one she just left.

Does the error message talk about the 12 month limit? If you're still able to send a screenshot, that'd be great!

Thanks.