Family account Issues

[Miguelangelprad]

I'm the head of the account but my sister was rejected from the family account with any reason last week. When I sent it again the link to make another subscription, she needs to put our adress, but she just received that is an incorrect a dress and when can't continue in the subscription progress.

Help!

[MonicaM_Bogota]

Hi, @Miguelangelprad!

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support

Don't hesitate to drop us a message if you need us again.

[Miguelangelprad]

I already did with no answer yet? Can you process my issue with that team please?