Family account change plan owner

[katarinatour]

Plan: Family

Free/Premium: Premium

Country: Sweden

Device: all 

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System: all 

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Im on a family plan - me, mom and dad. Dad is the owner of the account and handles payment. He now wanted to reset password and realize it's an old work email that is no longer in use. How can i change so that I'm the plan owner? He cant access his account anymore and I can only find info that he has to start a new account.

[Billy-J]

Hey @katarinatour, thanks for reaching out to the Community!

In this case, I'd recommend that your dad gets in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!