Family account log in link not being recived

[smileymike]

Family plan link problems

We recently transfered one of our premier accounts to family,  but when my wife adds me to send a invite i dont get it.

My premier account expired several months ago, i've signed out everywhere and i've checked my spamm and junk folders but still no link.

What are we doing wrong?

[Billy-J]

Hey @smileymike, welcome to the community. 

Hope you’re doing great!

Here are some things to check first:

• If you’re accepting the invite on the same device it was sent from, make sure the owner who sent the invite has logged out of their account page first.
• If you didn’t receive an email with the link, be sure to check your junk/spam folders.

Still not working? Try resending the invite:

Note: Only plan owners can send invites. If you’re trying to join a plan, you need to ask the owner to complete these steps.

1. Go to your Premium for Family account page and select the member you want to re-invite.
2. Click RESEND INVITE.
3. If that doesn’t work, click CANCEL INVITEand re-invite the member by clicking SEND INVITE, and re-entering their details.

Keep me posted 🙂

[smileymike]

Hi Billy-J,

Thanks, resorted to this as cant seem to get this to work after several gos at trying.

Yes have canceled and resent several times, doesnt show in any in box, i just seem to fail to recive the link/Invite.

[Billy-J · Accepted solution]

@smileymike,

Thanks for the reply. 

Can you try sending the invite to another email address? The email address that's receiving the invite doesn't need to be associated with any Spotify account.

Keep me posted 🙂

[smileymike]

fantanstic @Billy-J that has done the trick-True legend

[Billy-J]

@smileymike,

Aw, thank you! I’m happy I could help out. 

Let me know if you need anything else, I’m happy to help 🙂