Family account, verify address doesn't work

[michaelalveyanderson]

When typing in the address exactly as the main account, it isn't found. How can the new user link to the family account?

[Billy-J]

Hey there! I am happy to help.

I am sorry to hear that you're facing issues with address verification. If your address doesn't autocomplete, enter the entire address, then select Find. If you still can’t find it, select your building, street name, or a close public space or building. Just don't use someone else's address.

You can also accept the invite using a different browser or private window and follow the same steps to see if that makes a difference. For more information on address and verification for the Premium Family plan, check out this page.

Have a great day!

[michaelalveyanderson]

This doesn't help i'm afraid.  I can even re-do our family account and pick our address again, and it doesn't find it which is pretty useless tbh.

[Billy-J]

Hey @michaelalveyanderson, 

Thanks for the reply! In this case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!

[thompsonfamy5]

My dad has a free Spotify account. He now lives with me and I want to add him to our family plan. I sent him and invite, he accepted the invite and then it automatically said the address can't be verified (even though none was asked for).

Plan

Family

Country

US

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue