Help Wizard

Step 1


Family address not found

Family address not found

When I open the email I’ve got to join the family and I enter the address it says that it is not found. What should I do ?
1 Reply

Hey @Petaka1,


Thanks for reaching out.


As a first step, we'd recommend reaching out to the Family manager and making sure that you're entering the exact same address as the one on their account (it's best to copy-paste it just to be sure). If you're still getting the same error message, please try accepting the invite from a different device with a different internet connection.


Let us know how it goes.

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