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Family keeps getting kicked off Plan

Family keeps getting kicked off Plan


Family Premium




My Question or Issue:

Over the last week every time I turn around I've got either my husband or 14 year old peeved b/c spotify has decided to take them off my family plan list. What gives?  I have 4 people in my family plan and THEY ALL LIVE HERE!


1 Reply

Hi @jabbly, thanks for writing.


I'm sorry to hear that. Sometimes the information once given to Spotify (regarding the users’ addresses) don’t match the ones they have. The data might be incorrect, incomplete or outdated, hence the removal of some users.


In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.


There are a few ways to contact them. One is filling out the online contact form.


Another great way is to reach Spotify via Twitter - just send them a Direct Message @SpotifyCares.


You can also use the Facebook support. Shoot them a message here: Spotify Cares.


When you message them, inform all the e-mail addresses on the plan.


Let me know if this helps!


BittencourtSpotify Star
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