Family member can't add himself, something went wrong error message appears

[elisatabreu]

I've created a family plan and one of the members can't add himself. The address is exactly the same and still we get a "something went wrong" error

[Maxim]

Hey there,

Thanks for coming to the Community.

Does the family member currently have a paid plan on their account? For example, Premium Individual, Premium Duo, or Premium Family?

Let me know 🙂

[elisatabreu]

hi maxim! 🙂

the person had a Duo plan, but cancelled it right before trying to join the Family

[Maxim]

Hey @elisatabreu ,

Thanks for letting me know 🙂

In this case, they'll need to wait until their account has reverted back to free. Once that has happened, they'll be able to accept the invitation.

Hope this helps!

[elisatabreu]

isn't that automatic? or does it mean that he needs to wait until the end of the month? not sure I understood... 

[Maxim]

If they canceled their subscription, they simply need to wait until it runs out 🙂

[gijsvanheemstra]

I am part of a family account, however on my Iphone my account is a free account and don't seem to manage to get it on the family account. What should I do?

[Maxim]

Hey @gijsvanheemstra ,

To ensure that we can offer you the best help that we can, could you please create your own thread? Doing so is easy. Simply select the appropriate board here, and then select “Start a Topic.”

Thank you very much!

[gijsvanheemstra]

To be clear: I am member of a family premium account 

[Dian]

Hey @gijsvanheemstra,

Thanks for the clarification.

As @Maxim suggested, we advise you to create a new thread for your specific question.

In the meantime you can check out this page on how to find out if you're logged in on the wrong account. Most probably a different account was invited to the Family subscription.

Hope this clears things a bit,

Cheers!

[gijsvanheemstra]

**bleep** have changed the settings and migrated my free account onto our family premium one.