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Family member couldn't verify addresss

Family member couldn't verify addresss

Plan

Premium

Country

United States

Device

iPhone 13 Pro Max

Operating System

Not sure but it's up to date

 

My Question or Issue

My wife received an email requested she verify her address to an email she stopped using. When she tried to verify, it said "You can't join this plan" and it tells her to wait 12 months. How do I get around this? This is my wife and its ridiculous that she can't access our family plan. I'll end up canceling and going to apple if I can't fix this. 

 

Reply
1 Reply

Hey @BadBunnyinLA,

 

Thanks for coming to the Community.

 

Please have your wife reach out to Support so that they can take a closer look at her account: https://www.spotify.com/about-us/contact/. 🙂

MaximSpotify Star
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