Family member got removed from a premium

[Benasrak]

Hello. I have a problem. I created premium for family a month ago and invited my family members. This month, one of them got removed. When I try to invite her again, it says that 'You're unable to join this Family plan'. We live under the same address.  Could someone help me please?

[Billy-J · Accepted solution]

Hey @Benasrak, and welcome to the community.

Hope you're doing great! 

I'm sorry to hear this. 

First, please make sure that they entered the address correctly as they signed up to your plan. If they didn't or made a mistake- that may be a reason why he/she got removed from the plan.

If the address is correct, and you're still having issues - please follow these steps:

1. Send the invite again using a different browser or incognito mode 
2. If that doesn't help, send the invite using a different email address
3. If both above didn't help, send me a screenshot of the error message being shown.

Please let me know what you come up with! 🙂 

[Benasrak]

Hello Billy!

Huge thank you. You have solved the problem. Incognito mode have not worked, so we tried it with a different e-mail address and it worked. Again huge thank you.

[Billy-J]

Hey, again @Benasrak.

I'm so glad to hear things are working again. If you need help with anything else, you can always start up a new thread and the community will be happy to help.

Have a nice day 🙂