Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
My Question or Issue
My daughter is part of our Premium Family plan and has got a new iPhone which means she has to login to Spotify again but can't remember what her email or password was for her login. How do i find out what this is or at least reset the password? All I can see on our account is how to reset or find my master account info.
Solved! Go to Solution.
Welcome to the Community!
Premium Family owners and members are unable to see the email addresses registered on the other members' accounts. However, every member can see their own information if they have access to their accounts from this link.
We also recommend checking all possible email addresses, to see if you can find receipts or welcome emails.
If the account trying to join is logged into the app on a mobile, you can see the registered email from the settings.
Lastly, it's possible to create a Spotify account via Facebook, so if you're not able to locate any emails from us on all email addresses and you use Facebook, you can try logging in with that option.
If you have any questions, just let us know 🙂