Family members do not receive the invite by email

[Oskarhagen]

I sent an invite to two of my family members and none of them recieved any invite. We tried to resend, and then cancel and send again, but neither of it worked. No email recieved in gmail. What do sugest is the solution?:)

Plan

Premium

Country

 Norway

Device

Ipad mini, Ipad

Operating System

iOS

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Billy-J]

Hey @Oskarhagen, and welcome to the community.

Hope you're doing great!

Could you try sending the invite using another email address? You don't need to send the invite to the email address registered with the Spotify account.

If you're still having trouble, please try doing this using another browser or incognito mode.

Keep me posted 🙂

[Oskarhagen]

Hi

Thanks for the suggestions, what is icognito mode?

O

[Billy-J · Accepted solution]

@Oskarhagen,

Incognito mode is another way to call Private Browsing, or a Private Window. Incognito mode is a setting in your web browser that prevents Internet browsing history from being stored. Sometimes this can also help with troubleshooting in a lot of cases.

Let me know how my previous suggestions go 🙂