Family members got kicked out of Family Premium

[gmrobert]

Plan

Premium (Family)

Country

Singapore

My Question or Issue

Awhile back, I added my parents into Spotify under my family premium account. They keyed in the correct address but eventually got kicked out. Now I'm trying to add them back in but they can't. As soon as they finish typing all the details and submit, they will an error. Is there a way to fix this? 

[Bittencourt]

Hi @gmrobert, thanks for writing!

Sometimes the information once given to Spotify (regarding the users’ addresses) don’t match the ones they have. The data might be incorrect, incomplete or outdated, hence the removal of some users.

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. One is filling out the online contact form.

Another great way is to reach Spotify via Twitter - just send them a Direct Message @SpotifyCares.

You can also use the Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.

Don't forget that you can only switch from one Family plan to another once every 12 months.

Let me know if this helps!