Family members lost premium

[1163097876]

hello I pay for family premium and 3 of my family members have lost access. I sent them an invite to re-join but when they try it it tells them

they are unable to join. 

please can let me know how I can fix this 

Emily

[Maxim]

Hey @1163097876,

Thanks for reaching out.

Please share the exact error message they're seeing. 🙂

[1163097876]

Hi 

thanks for your reply. I believe it’s because they didn’t confirm the address within the 7 days window as they didn’t see the email. 

[1163097876]

 

[Maxim]

Hey again, @1163097876,

Yeah, that's exactly why they were removed from the plan. You can try reaching out to Support to see if there's anything that can be done about it: https://www.spotify.com/about-us/contact/ 🙂

Hope this helps!

[Sandra1996]

what are the reason to get an email saying "you've lost access to premium " on spotify premium family plan.

Incase you log out from your Spotify app and it’s been three weeks would it automatically remove access from premium family plan ?