Family members showing audiobooks locked, even under premium family account

[cliffordboobyer]

Plan

Premium Family

Device

(iPad)

Operating System

(iOS latest)

My Question or Issue

Hi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audiobooks shown as locked. What gives? Some kind of early restrictions or teething issues as it seems audiobooks for streaming is quite new.

[jrdenning]

Please fix this so my wife can listen to audiobooks too 

[tintin]

we cancelled our audible sub because we got excited when I realised half the things we were looking at we had essentially already paid for through Spotify. She is pregnant and about to need some home entertainment . . . only to discover I am the only one with access to it all! Pretty ridiculous to be honest, not cool.

[jaelynnburkamper]

Jumping on board to express my disappointment in Spotify's current solution where only the "plan manager" can access audio books. We are on a Duo/Couples plan and are frustrated that we can't both access this feature and would have to go back to having to separate accounts to resolve the issue. I hope Spotify fixes this and rolls out a solution soon where we can keep our existing plan. 

[crystala10008]

Well this just sucks!  I used to be the "plan manager" but then my son took over the account, so now I can't listen to audiobooks for free like other Spotify Premium members??  That's just wrong Spotify!!  You need to change this unfair policy immediately!

[crystala10008]

Please explain further how to START A TOPIC.  I did what you said and can't find anything about it!  Thanks.

[RobDouglas]

This is a ridiculous plan where only the plan manager can have audio books. I hope Spotify allow all members of the plan to access the audio books they are paying for!

[Hannahrfriend]

I am plan Manager and do not have access still even though I have a premium account 

[roadrunnerxps]

Audiobooks only available for the plan holder in family plans. Either the plan is shared or it is not!! Spotify fix this misleading advertising of your family plan.

[roadrunnerxps]

Or explore other audiobook streaming options?

[Nitrox192]

Seems like a big loaf of **bleep**, the entire point of a family plan is to consolidate a household under a single bill at a discounted price, for the same benefits, like phone plans or combining streaming services, EACH member should have 100% access to everything a single premium account has access to unless you put in kid friendly restrictions or parental control stuff. This is a huge downside to Spotify. Heck amazon let's you have a family library or directly share books to non members. Get it together, large companies need to stop having these "oversights" on common sense implementations

[crystala10008]

Stop marking this issue as "solved: in every thread!!!  That's just adding insult to injury, Spotify!  The issue is NOT SOLVED until you give all plan members the SAME ACCESS!  SO JUST STOP IT!!!  You are blind if you can't see what people are so upset about here!  And it's EVERYONE!  ACTUALLY FIX THE ISSUE!

[leithgooner2]

What an absolute joke this is. Spotify need to allow all family premium members access to all features of the plan. 

[Hannahrfriend]

The audiobook I’m listening to is advertised as free with my premium account. When I try to listen to it through the app it is locked and says I must purchase the audiobook online. I went online to see what my options were and I was able to listen to 9 hours of it before it cut me off. It says I have to wait 24 hours before I can resume listening - UNLESS I want to “top off” and spend $12.99 to listen to another 10 hours. This is unacceptable. I am not able to listen through the app and now they are price gouging me for something that is advertised as free?! I pay for premium duo every month and expect much better than this. FIX IT SPOTIFY. 

[Hannahrfriend]

I just reread. It says I can resume listening to my ‘free and included with prime account anudiobook’ again in NINE DAYS - not 24 hours. It is making me wait over a week to listen to something I already pay for. I’m about to cancel my Spotify. This is robbery. 

[roadrunnerxps]

What is wrong with this company? Do they know they are not the only ones in the market of streaming music, podcasts and audiobooks. It doesn't seem they do....Letting people listen for 9 hours then cutting them off for any amount of time is more than unacceptable...

[AngeMan11]

Agree. Their flexibility and adaptability suck and they don’t focus on what their community members and customers want which is a clear path to the phasing out of their service offering. 

[AngeMan11]

Can you explain the rationale behind this restriction? Makes no sense from a customers perspective which the company obviously doesn’t comprehend. Same for the restriction on audio books for only the plan manager. Management needs to move into the 2020’s and think about their design and user experience. 

[wayne7463]

i want to download an audio book by Paul Noble, however, it is locked and the cost would be £28.

Whereas a friend of mine who also has Spotify can download it for free.

Am I missing something

[Charlie__G]

Yeah, this is a non answer. It’s just a way to milk more money out of users. Literally no reason NOT to allow other members of a plan to access this content. Pure money grab 

[Cdesha]

When will this issue be resolved for all people on the plan to have access?  Makes no sense.