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Family members showing audiobooks locked, even under premium family account

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Family members showing audiobooks locked, even under premium family account

Plan

Premium Family

 

Device

(iPad)

 

Operating System

(iOS latest)

 

My Question or Issue

Hi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audiobooks shown as locked. What gives? Some kind of early restrictions or teething issues as it seems audiobooks for streaming is quite new.

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112 Replies

And I have a question. W T F is a "Casual Listener"

I have family plan
I'm fully paid up
UK based
As plan manager I can listen to audio books
But other family users audio books are locked

Spotify, change this!!!

I’m the plan manager and yet every audiobook is locked and when I try to select one it says “Want to listen? You can’t buy audiobooks in the app…….”  
is it me, am I doing something wrong?  Having looked at the listening times for many books though they exceed 15 hours so seems a bit of con!

Hey @Beliskner,

 

Thanks for joining the thread!

We have Audiobook titles only available for purchase and aside from that we also have the subscriber catalogue where you can use your Audiobook listening hours 🙂

Audiobooks that are part of the subscriber catalog are labeled Included in Premium. To locate those:

  1. Go to Search.
  2. Under Browse All, select Audiobooks.
  3. Browse featured titles, or scroll down to browse by category.
     

Note: The titles available in our audiobooks subscriber catalogue may vary from time-to-time at Spotify’s or a third party rightsholder’s discretion. As a result, the titles in our audiobooks subscriber catalogue may not be the same as those available for purchase on Spotify.

Note: The audiobooks subscriber catalog may also vary between countries. You can always explore titles in the same genre or by the same author to find something similar.

Hope this helps! We're here for you should any further questions come to mind.

 

VasilModerator
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Spotify in this thread said back in October they were looking into this, we need an update from them

This is absolutely and undeniably one of the most ludicrous things I've encountered since being a subscriber, and I've been a loyal subscriber since you first launched in the US. This seems so disingenuous, it literally has me contemplating cancellation. I pay for my entire family but my family can't listen to audiobooks?! Nah, that doesn't fly with me. YouTube Music is enticing...

@vasil
Eh? What?

is this meant to be a “solution” from Spotify? 

try again pal

Outrageous response just make it happen Spotify we pay for family premium so all members of our family can use Spotify premium!! Wow 

I also have a family plan and my other family members can't listen to audio books. This kind of stinks since the whole point is to have PREMIUM memberships for EVERYONE. Why pay for a service you can't use? I really hope you guys fix this. I even noticed some podcasts that used to be free are now free with ads or pay for it, even on the Premium Manager Account. Are you serious? 

WHY though

Did nobody consider this usecase? Your product manager really dropped the ball on this one. This needs to be prioritized and fixed asap.

Interested to finally hear Spotify’s resolution for this one. Absolutely disgraceful to take our premium membership money happily every month (after the recent increase) on a duo or family account and to not all have the same rights under that account.

Just adding my voice to the multitude that this is stupid and needs to change 

Just adding to this list of people finding this a bit rubbish from Spotify. If it's that important for Spotify to only allocate 15 hours a month... then maybe consider developing a setting where the plan manager can select who from their family in a family plan can use it. Doesn't need to be more complicated than that initially. But I agree with others that all in the family should have access... this doesn't feel very premium! But a temporary measure would be something like I mentioned, which would certainly resolve my issue where my wife really wants this feature but I'm the plan manager with little interest in audiobooks currently.

Also just come across this thread as discovered that my husband can’t listen to audiobooks but I can - and yep, I am plan manager. Awful, we pay for two premium accounts hence duo but it’s not!! Step up the game Spotify and quickly, or well quickly step away 💰 

I heard that premium subscribers get 15 hours of audiobooks per month, but I don't seem to have that. Is this not available in the student plan?

It has been pointed out to me that only the manager of spotify family plan has access to listening to audio books which makes zero sense because the point of the family plan is for everyone to have the same access... spotify should make a change and make it accessible to the entire family plan because we are paying thinking that everyone gets the same access. It's kind of ridiculous that it is set up like that.

Agreed! O

I've been a Spotify fan for years. I signed ipbfornthe Family Plan so my husband and kids could have access also. Discovered my husband can’t access an audiobook. After reading this thread and seeing lack of response/solution from Spotify I’m considering other options. I feel manipulated and conned. Not a good look for you, Spotify. 

Hey @xsapling,

 

Thanks for reaching out.

 

It's, unfortunately, only available for the Premium Individual plan and owners of a Premium Family/Duo plan.

 

I hope this clears things up 🙂

MaximSpotify Star
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