Family membership

[Robstross]

I am paying for a family membership but it seems this is not active. I have invited all my family members but they only have Spotify free. How can I reinvite them?

Using Samsung s8

[Katerina]

Hey there @Robstross,

Thanks for posting and welcome to the community!

You can reinviteyour family members to your plan with these steps:

1. Go to your Premium for Family account page and select the member you want to re-invite.
2. Click RESEND INVITE.
3. Then, each member should receive an invite to the email address associated with their account. 
4. To join your plan, each member will need to open and click ACCEPT INVITATION. They'll be redirected to their account page, where they'll see a confirmation screen.
   Note: If they're not already logged in or don't have an account yet, they'll be asked to log in or sign up before seeing the confirmation.
5. Enter the details and click SUBMIT to join the Premium for Family plan.

If the person accepting the invite is doing so on the same device it was sent from, make sure the owner who sent the invite has logged out of their account page first.

Let us know how it goes 🙂

/K