Family plan - Incorrect address

Family plan - Incorrect address

I just received an e-mail saying "Spotify joined you on Premium Family".  I checked the Premium Family tab in the account profile, and apart from one of my daughters being listed twice, the list under "People on this plan" appears to be correct (there is not a new family member called "Spotify"!).  However, I noticed that under "Your address" there is an address in Winter Haven, Florida, which I have never even visited, let alone lived there.  That is particularly bizarre since under "Account overview", the Country or region is correctly listed as United Kingdom.  I started trying to correct the address but cannot enter anything approximating to the correct address.  I can either enter just the village name, without a street address, or enter the name of the neighbouring business premises.  On reading some accounts on this board of the nightmare that has ensued from an attempt to change country, I am inclined just to leave it as it is with the incorrect address.  The question is whether this affects anything at all, or is is storing up problems for the future?


1 Reply

Hey there @Robert3142


Thanks for reaching out about this in the Community, and welcome 🙂


We'd first recommend checking this article where you'll find a few tips on how to secure your account.


In case you think someone has gained access to your account, we'd recommend following all the steps in this article. If this doesn't do the trick, you can reach out to our Support team here. They'll be happy to assist you further and check if everything is in order with your account.


Hope this helps. If you have any other questions, don't hesitate to let us know.



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