PC Windows 10
My Question or Issue
I recently got a Familiar Premium account but not sure everything is working properly.
The issue: there are albums, songs or artists, that when I press play the app does get stuck showing the highlighted song as playing but no album icon prompts on the lower left corner, and obviously, no sounds being played.
I did troubleshoot myself by checking my account settings, uninstalling and re-installing Spotify from my PC, try wireless connection with different WiFi networks, ... no success.
I wonder why this is happening from the very beginning, and not happening to the other Family users that suppose to have the same account settings that I do.
I do please ask for help.
Thank you in advance,
Alejandro Abasolo Quesada
Solved! Go to Solution.
I did reach someone from Spotify Support who guided me on how to solve my problem. It was all about stored data in my computer cache that blocked my reproduction in the desktop app.
> Open Notepad (admin rights) > File > Open...
> Search for "C:\Windows\System32\drivers\etc" (show All files (*.*))
> Open the "hosts" file
> Delete the whole #spotify section.
Thank you for your collaboration.