Family plan address doesn't match, although I copy pasted the address

[sixthwind]

I'm trying to add my father, who lives with us, into my Spotify family plan. When prompted by the app, I copy and pasted the address listed in our premium family plan page in my account. However, it still says the address is wrong. How can this be possible? It's exactly the same thing. Can I get some support with this issue? It is very frustrating and I am considering finding a different music provider for my family.

[Yordan]

Hi @sixthwind!

In order to join the Family plan, your father needs to be located on the exact same address he's entering. Could you confirm this?

You can also try entering the address through an incognito window, or with another browser that you don't normally use. If you're still experiencing issues with adding him to the plan, select your building, street name, or a close public space or building. Just don't use someone else's address.

Hope this helps. Cheers!

[buscandosoluciones]

I'm having this exact same issue with my grandma. I'm trying to add a new spotify account that I created for her Alexa device, so she can listen to specific songs. However, it's not recognizing the address, even if all devices are on the same address. So annoying. 

[Eni]

Hey @buscandosoluciones, 

Thanks for getting in touch about this. 

Just to confirm, have you tried the steps @Yordan sent previously? 

If so and you're still having issues, would you mind sending us a screenshot of the error message you're getting? You can attach it to your next response by using the Insert image option in the post editor. Make sure not to send any private info.

We'll be on the lookout. 

[Guest4557]

Such a damn joke. Same thing here, trying to add a family member in the same house and NOT LETTING ME WHEN I COPY THE ADDRESS! Been a customer for YEARS!! This is the type of scenarios that will make me switch providers. This and the price hikes are about to push me over the edge. Solutions please? Clearly this has been happening for over TWO years now!

[OscarDC]

Hey @Guest4557,

Thank you for joining the conversation.

Depending on the error message the invited user is receiving, the issue could be different. If you're using the exact same address, it's possible that the user you're trying to invite has their account registered in a different country. In this case, we'd first recommend to the invited user checking the country registered in their account to see if it matches yours.

If the issue persists after confirming the country, we'd also recommend trying to accept the invite from an incognito window or a different browser to see if it makes any difference.

Also, if you haven't updated the address in the last 2 years, since the verification process has changed during that time, we'd also recommend updating the address registered in your plan (even if it's the same one) and trying again.

Lastly, to take a better look at what could be causing this behavior, include in your next response a screenshot of the error message the other user is receiving.

We'll be on the lookout. 

[#7]

Por favor, preciso que atualizar o bairro do meu cadastro, nunca percebi que estava errado, agora, que assinei o plano família da divergência no bairro. O google maps encontra o endereço correto e não permite adicionar o novo membro. Não quero alterar o endereço, já tenho 3 membros cadastrados, mesmo com o endereço errado aceitou, agora faltam 2 , e não aceita a inclusão. A correção tem que ser feita pelo Spotify. Bairro cadastrado errado Cangaiba, o correto é Parque Cisper.