Family plan cancelled due to credit card expiry

[Avenda]

Plan

Premium

Country

 Sweden

Device

Samsung Note8, iPad Mini, iPhone, Windows, Sonos

Operating System

See above

My Question or Issue

We have a Family Premium plan with multiple users. My credit card expired and I got an email saying to update billing details. Once using the link, it was like I was signing up fora new Premium account (99 SEK). I then had to manually go in and upgrade to a Family-plan.

Now all the other users in the original Family-plan are gone - there are no other users in my family according to my account page. How can this be? Do I need to enter everything manually again??

Not really a Premim service if you ask me if that is the case, credit cards do expire..

[SergioDavid]

Hey @Avenda, welcome to the Community!

Sorry to hear about the issues you're having with your subscription. In this case, you'll need to re-invite the members of your plan so they can be part of the plan again.

Hope that helps clear everything up.