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Family plan - tellsmy son he is at a different address to me when he is not

Family plan - tellsmy son he is at a different address to me when he is not

  • Plan

Family

Country

Uk

Device

Samsung

Operating System

Android

 

My Question or Issue

Repeatedly get the error that my son seems to be logging in from a different country when we are actually together at our home address. We don't have a vpn on or anything

 

Reply
1 Reply

Hi there @Tududretu,

 

Thanks for reaching out. Most likely his account has the wrong country set. He can check what it is on his account page and then update it as shown here.

 

Hope this helps.

JoanModerator
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