Family premium not updating

[Dianemcgarr]

I pay for a family premium account, I had to update my payment method and after that it's charging me as a single account and my family's accounts are not premium.

[Robert_W]

Hey Dianemcgarr,

Let's see if I can get you some help!

It sounds as though you have accidentally signed up to the single premuim instead of the family.

You could try contacting Spotify Consumer Support filling this contact form, and explain the issue to them.

Hope this helps, and if you have any more questions please ask! 

If this solved your issue - Mark it as a solution! If you like my post - Please add Kudos!