Family premium wont let me re-ad my family

[Sheldongray]

Premium family 

Country

Uk

Device

Samsung A5 Samsung s22 and others 

Operating android

My Question or Issue

Hello can someone please help.

I have had a family premium account for the last three years but due to a bank issue (not funds) my direct debit failed and spotify put all members on my account to seperate free accounts, I have now restored my family account but can't seem to retrieve my families details, I have sent invites but they are not being recognised even though they have been members three years.

Any advice really appreciated.

[Maxim]

Hey @Sheldongray,

Thanks for reaching out.

Please share the exact error message(s) they're seeing. 🙂

[Malin5]

I have same problems. What can I do?

[Maxim]

@Malin5,

To ensure that we can offer you the best help that we can, could you please create your own thread? Doing so is easy. Simply select the appropriate board here, and then select “Start a Topic.”

Thank you very much!