Family subscription doesn’t work

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Family subscription doesn’t work

jestemdżesika
Casual Listener

I live in Poland, and thats where I’ve bought family subscription for my account. A couple of days ago I went on a trip to Italy. This morning I cleared my cache, and when I connected to the WiFi (I was offline before that) my Spotify wasn’t premium anymore. I’m using Spotify on the IOS app

3 Replies

Billy-J
Rock Star 24
Rock Star 24

Hey @jestemdżesika, and welcome to the community.

Hope you're doing great! 

I'll be happy to help. Can you login to your account here and tell me if your subscription status shows as 'Free' or 'Premium'? Also, could you try logging out/in of your account to see if that helps?

Let me know how this goes 🙂

Billy-JRock Star 24
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Note: I'm not a Spotify employee.

jestemdżesika
Casual Listener

@Billy-J wrote:

Hey @jestemdżesika, and welcome to the community.

Hope you're doing great! 

I'll be happy to help. Can you login to your account here and tell me if your subscription status shows as 'Free' or 'Premium'? Also, could you try logging out/in of your account to see if that helps?

Let me know how this goes 🙂

It didn’t work 😞 My subscription status still shows free

Billy-J
Rock Star 24
Rock Star 24

Hey again @jestemdżesika.

 

Thanks for the info! Could you try following these steps as well?

Let me know how that goes 🙂 

Billy-JRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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