Family subscription

[Rene1129]

Hello

So i have this kind of problem. That one of my family member entered our previous aadress. For little time she had premium and then it dissapeard. I asked her what happend, and she said it asked again same thing like in the beginning. She re-entered all the same information there again. I suppose she is now BLOCKED? I tried entering our current aadress and information and it writes like I mention below.

And now when I sent, new invite, it writes " You're unable to join this family plan."

How can I fix it? Such a stupid mistake....

[Bittencourt]

Hi @Rene1129, thanks for writing.

I'm sorry for that. Sometimes the information once given to Spotify (regarding the users’ addresses) don’t match the ones they have. The data might be incorrect, incomplete or outdated, hence the removal of some users.

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. One is filling out the online contact form.

Another great way is to reach Spotify via Twitter - just send them a Direct Message @SpotifyCares.

You can also use the Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.

Let me know if this helps!