Free account cannot be added to existing family premium account

[gijsvanheemstra]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[gijsvanheemstra]

To elaborate, I have a free account and I am already invited and part of a family premium account, however I don't manage to get my free account changed on my Iphone onto the premium family account.

[Joan]

Hi there @gijsvanheemstra,

Thanks for reaching out. It sounds like you have two accounts, one joined the Family plan and the other is still on free. You need to join the plan with the correct one and use that account to log in everywhere so that you can enjoy your Premium. Consider checking if you have a second account. If you continue to face any difficulties, you can reach out to our support team and they will gladly assist you further. When doing so, make sure to have all your payment info on hand, as those will be necessary for search and verification.

Hope this clears things up.