Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Fui removida do plano familiar

Fui removida do plano familiar

Há meses faço parte de um plano familiar e agora fui removida do nada. O endereço é o mesmo e a conta mensal foi paga. Já é a segunda vez que isso acontece. Como posso dar fim a esse problema?

1 Reply

Hey @lislissa, welcome to the Community!

We hope you don't mind if we reply in English. If you'd like help in Spanish, you can reach out to us via email.


Try joining the plan again. If you have any trouble accepting the invite, use an incognito window to do the process.


If you get back into the plan, but get removed again, reach out to our team on Twitter with your account info.


Our team will look into it to see what we can do.

Suggested posts