Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Please see below the current ongoing issues which are under investigation.
Loading ongoing issues...
My Question or Issue
Yesterday I recieved my email saying that my Google Home Mini was now available. When I follow the link, it brings me to the Google Store. Once I've selected the mini, and go into the checkout, it's still saying that I have to pay full price for the mini, with no apparent signs that the promo code has been applied.
I've looked up some of the other solutions on this website, but following the links provided, and trying to use incognito mode, both didn't work.
Thank you for your time.
Solved! Go to Solution.
We can see a lot of users are still visiting this page, we just wanted to flag that the Google Home Mini deal is now over in the US.
We have a similar deal now available in Canada and the UK where users can grab a Google Nest Mini with a Premium subscription (Non-owner accounts of Premium plans like Duo and Family are not eligible).
For more details about the deal, you can head here.
We've now closed this thread, but check out our Ongoing issue if you have trouble with redeeming your device.
Same problem for me. No discount applied. Can we please get some help for this issue?
@swiftymusic, @Cryosin89, @Kybassplayer.
Thanks for the reports! In this case, I'd recommend contacting Spotify customer support as they can help you out further. You can check this out here.
Have a nice day 🙂
My Question or Issue
When I tried to redeem my home mini for having afamily plan, Google STILL charged me the full price so I had to cancel the order. I used the link in my email and also went through the spotify website and it still tried to charge me for it. I switch to the family plan so I could use this offer. How can I redeem this?
Hey @Chevycobb, and welcome to the community.
Hope you're doing great!
Can you send me a screenshot of what happens when you try to redeem this offer?
Let me know how this goes 🙂
I'd also like to add that in a small popup box at the bottom of the google store, it says something along the lines of "your promo code has been added, see the discount in the check out". With nothing coming of it, just a ~$49 pricetag.
I am having the exact same problem, fill me in on fix as well please
Thanks for reaching out to us about this. We're here to help 🙂
Could you make sure you have followed the following steps:
Let us know how it goes! We'll be right here in case you have any further questions or queries.
Sure. It allows me to choose a color and even says promo has been applied but it hasnt on the checkout screen and still tries to charge me.
I'm also running into the same problem. I clicked the link in the email. I pick the mini color. I check out but still see the $49 + tax amount. I checked and I am registered. In the URL it even has the discount code.
Hi, I'm experiencing the same issue. I called Google and they asked me to reach out to Spotify.
Pls sir mi familia we need the mini pls i will message u with my email tank u
This is best handled by our support staff who will be able to take a closer look. Please reach out to them here.
All the best!
Quick update since I am having a similar issue with my order. I did connect with Spotify support and spend probably an hour with them. The support dude was very nice:) and helpful but they did not get back to me.
Since I am a software engineer here is my 5 cents on this issue. This may help people around to understand the issue with canceled orders.
1. Spotify has a single google promotion code locked for every user.
2. This code activates when we visit this URL http://www.spotify.com/googlehome/redeem
3. This code then applied at the Google Store Checkout page.
4. When Google received the order this promo code marked as used by Google so you can not order 100 Home Mini with a single promo code:)
5. It does not matter how many times you will open URL at step 2. The Spotify will still send the same used promo code to Google Store. That is why we got a full price at the checkout page.
6. Spotify can not check which order was canceled by Google automatically and that's where we stuck:)
Anyone get an update on this? Also getting the same thing. I get to checkout, and it claims its applied the promotion, but it hasn't. Still seeing $49 as my total.
The support chat really is a waste of time, they offered to escalate to a special team which never responds in the time frame they set, this is on multiple occasions. I am very familiar with customer support industry and messaging support as well and their team frankly is a disappointment and the main reason I am no longer a Spotify customer.
I've gone back and forth with support at least 5 times on this issue. They are prompt in responding to me but clealy have no clue as to how to resolve the issue. I did just forward them the post here about the promo code having already been registered and that causing Google's backend to mark the promo as having already been used.
I'll keep you posted on what I hear back.
I would suggest pushing support to issue new promo codes to us. If enough of us do it they may get approval to do so.
To start a case all you need to do is send an email to email@example.com
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…