Google Home Mini Promotion still trying to charge full price?

Solved!
Reply

Google Home Mini Promotion still trying to charge full price?

TheOnlyBirdy
Casual Listener

Plan

Premium Family

Country

 US 

My Question or Issue

 Hello:

Yesterday I recieved my email saying that my Google Home Mini was now available. When I follow the link, it brings me to the Google Store. Once I've selected the mini, and go into the checkout, it's still saying that I have to pay full price for the mini, with no apparent signs that the promo code has been applied.

 

I've looked up some of the other solutions on this website, but following the links provided, and trying to use incognito mode, both didn't work.

 

Thank you for your time.

1 ACCEPTED SOLUTION
Solution!

Elena
Moderator
Moderator

Hey folks,

 

We can see a lot of users are still visiting this page, we just wanted to flag that the Google Home Mini deal is now over in the US. 

 

We have a similar deal now available in Canada and the UK where users can grab a Google Nest Mini with a Premium subscription (Non-owner accounts of Premium plans like Duo and Family are not eligible).

 

For more details about the deal, you can head here.

 

We've now closed this thread, but check out our Ongoing issue if you have trouble with redeeming your device.

 

Cheers!

ElenaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

View solution in original post

197 Replies

pabstblue24
Casual Listener

Support has replied to my email that they are working through the problem and will follow up.  2 days later they sent me a survey about my experience...  I let them know I would prefer not to fill out the survey until they actually address the problem.  

I see that some people have posted on here that they got a new link.  I still have yet to see that for me...

axes2rohit
Casual Listener

Any update yet?

It has been over 3 weeks and I'm still struggling to get a response from Spotify.

JB1979
Regular

I recieved the email and successfully ordered my home mini for the price of zero dollars. It was not a very good 1st impression but spotify made it right in the end.

Lurome05
Music Fan
My order for cancelled for the third time Google side, drop the towel
folks. I will not try anynore

Chevycobb
Music Fan

Wow, they cancelled your order before they even gave me a new email.

ShwoopDaddy
Music Fan

Its been two weeks, no update?

cosmickitchen
Regular

What’s the situation status on this?

Lurome05
Music Fan
No one is reading this besides affected customers... We won't get the home
mini from the promo code... This was a complete scam until prove
otherwise... No Google or Spotify will do anything for us... They have our
billing address... Shipping address... And credit card information...
Wouldn't be a nice and incredible surprise that maybe just maybe some honor
the offer and send us our rightfully obtained minis?

kmckinney
Casual Listener

I agree that this feels like a scam. Signed up last night to Family since the offer was still valid. No where did I see the wording "or until supplies last", but it just said ends 12/31/18. I have tried several links and have reached out to support and they were very unresponsive and sent me supplemental terms and conditions. If you log onto the Google Store, they have plenty of minis instock, so why is Spotify hiding the fact the offer isn't valid. I would have kept my free account and my husband would have looked into other music providers. It seems very dishonest. I enjoy Spotify but if they have poor service like this, why would I want to pay for something, I can still get most of the benefits from for free? This offer helped to encourage us to pay for Premium. Now I feel like I was lied to as a long time customer.

cosmickitchen
Regular

Please let me know when a solution is found. It’s not the only reason we upgraded, but the perk was part of the deal! 

cosmickitchen
Regular

Same thing happened to us!

FrozenOkie
Casual Listener

I'm not feeling patient. I signed up for the family plan because of the promotion.

 

I guess I'll just cancel and go back to using Rhapsody.

smailaj
Music Fan

right? this makes me reconcider apple music. This has been such a hassle. I will never go for a spotify promotion again.  

ahmeto72
Newbie

I had the very same problem, just now. If you have been aware of it for weeks, why don't you take the promo out of your pages? I got the family premium only to get the Mini and now I feel mislead and lost.  Terrible experience! 

Sngal
Newbie

Will a new promo code be provided or how is this issue going to be resolved?

resetreflectt
Regular

Just tried again and it's still happening. I also tried manually entering the code that's actually in the URL and it tells me it's already been used, so the issue is definitely Google mistaking the code as being used already. The promo ends soon and if it's not fixed, then I really hope we get some sort of compensation.

danieljluebke
Newbie

I am also having this issue... I would LOVE a Google Home Mini. How do I make sure I can take advantage of this offer when it goes live again? 

Tomek0419
Casual Listener

Thank you . Please let us know. I know this is still being worked on but I never received any follow up after my 2 hour conversation with Spotify and google support last week. I’m glad I found this site though. Hope you guys can get it resolved in time for the holidays.

Veronica80
Casual Listener

Same problem. Was told my issue was “escalated” but seeing that this has been an issue for WEEKS makes me realize this just isn’t going to get fixed. Really crappy Spotify. And why is this problem marked as solved?

Jamesflusa
Casual Listener
  • Spotify family master username they're attempting with
    [snip - removed by moderator]
  • Google login email address 
  • [snip - removed by moderator]
  • Google checkout URL?
    [snip - removed by moderator]

TheOnlyBirdy
Casual Listener

I'd also like to add that in a small popup box at the bottom of the google store, it says something along the lines of "your promo code has been added, see the discount in the check out". With nothing coming of it, just a ~$49 pricetag.

SUGGESTED POSTS